Missing or weird glyphs

If a letter looks broken or absent

1. Export preview shows missing letters: re-open your source sheet and ensure all boxes are clearly drawn.
2. In Tracey, export quality may be blocked when too many warnings appear; fix flagged cells first.
3. In app test document, compare the baseline and spacing of a few uppercase + lowercase examples.
4. If the same letters are always broken, take another photo with more contrast and less blur.

Common causes

• The source character touched a neighboring box and clipped during tracing.
• The photo is too dark and the edge no longer reads as a full shape.
• The export was from an older version before you fixed all warnings.

What to compare in Tracey

• Original scan cell: confirms what was actually uploaded.
• Cleaned trace: shows whether template lines or low contrast entered the glyph.
• Preview text: shows whether spacing and baseline need adjustment before export.